We offer home care service for small animals, which include rabbits, hamsters, guinea pigs, birds, chinchillas, reptiles, and more. Although they are small in size, they deserve abundant love and superior care.

Small animals are often wary of new environments. If they are being boarded in an unfamiliar place, it’s common for them to appear panicked or frightened. In addition, if they cannot adapt to the new environment, they may likely become ill. Therefore, having a professional visit your home to care for them allows them to stay at ease with their routine unchanged.

During the service, the pet sitter will provide your little one with sufficient food and water, cuddle time, proper housing and sanitation, and maintain an appropriate temperature, as they are extremely sensitive to environmental changes. Our pet sitter will perform these care tasks strictly according to your instructions.

To keep you posted, we will send frequent picture and video updates via email or WhatsApp, so you can monitor how your pet is doing. Medication treatment will also be provided if necessary.

The following are the services included in every visit. If there’s something you need that is not listed below, we will do our best to accommodate your request.

Provide Food & Water
Provide Food & Water
Basic Grooming
Basic Grooming
Play & Accompany
Play & Accompany
Cage Cleaning & Sanitation
Cage Cleaning & Sanitation
Medication Treatment (if needed)
Medication Treatment (if needed)
Watering Plants
Watering Plants
Take Out The Trash
Take Out The Trash
Pick Up Mail/Newspaper
Pick Up Mail/Newspaper
Daily Updates with Text, Photos & Videos
Daily Updates with Text, Photos & Videos

How we work


    You can contact us through Facebook Messenger, Email, Service Reservation Form, WhatsApp us at 5378 2795. Please tell us your required service period, time duration for every visit and pet information.


    Based on the information you provided, we will arrange the most suitable pet sitter for you.

  • 3. MEET & GREET

    A free meeting will be launched between you and the pet sitter at your home prior to the commencement of the service to further communicate the pet’s caring details.


    If you are comfortable with the assigned pet sitter, the service will be reserved after you have made full payment.

Service Prices

Initial Meeting


30 mins


45 mins


60 mins


75 mins


90 mins


105 mins


120 mins


More than 120 mins


  • The above pricing is up to 2 pets. $25 will be charged for each additional pet. The final price may subject to minor adjustment according to your requirement.
  • Travel fee could be incurred. The amount could be varied according to your living area.
  • Special pet care requirements, such as feeding medicine and administering injections, will be subject to an additional charge.
  • A free initial meeting will only be granted for customers who purchase 5 or more service visits.

Webcam Renting Service

Our webcam renting service is HK$60 per day. The following showcases its multiple functions:

  • Talk to your pets: A small microphone chip is embedded in the webcam that allows two-way communications between you and your pets so you can interact with your pets at anytime and anywhere.
  • Video sending: If you are busy at the moment and wish to check out your pet’s activities, you can set up a timer to record a video. After recording, it will be sent to your mobile device automatically. Then, you can check it out when you are free.
  • Security: If you are curious of how our pet sitter is interacting with your pets, you are welcome to rent a camera from us for a peace of mind.
  • Flexibility: Once the webcam connects to your home wifi, it can be placed at anywhere with electricity supplies.


Why should you choose pet sitting service for your pets?

Our pet sitting service fits 99% of household pets’ needs. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your pets being infected by other unknown animals, it’s especially true for senior pets and pets with vulnerable immune system. Additionally, pets with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those pets who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

How can I know my pets and home are fine during my absence?

Our pet sitter will send you a detailed report about your pet’s status and what pet sitter has done on every visit by pictures, videos with word descriptions via WhatsApp or email. You are also encouraged to install a camera at home to watch over your pet from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe and experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will also be performed to make sure the hired person reaches our company required standards. Therefore, all of our pet sitters are safe and experienced. On the other hand, the managers of the company will continue to monitor the pet sitter’s job performance to ensure everything is in line with your requirements.

What time will the pet sitter visit my home and care for my pets?

Pet sitter will arrive at the mutually agreed time slot. For example, if the agreed visiting time is in the morning, pet sitter will arrive your home and provide the care in the morning. However, the actual arrival time may be slightly different subject to factors that beyond the pet sitter’s control such as severe weather or traffic congestion. Pet sitter will keep you updated about the situation and try their best to stick to the original time.

What should I prepare prior to the initial meeting?

The purpose of the initial meeting is for pet sitter to understand more about your caring requirements and get familiar with your pet, at the same time, you can also know more about our pet sitter. The meeting will take place at your home and it usually lasts for 30 mins.

Client is advised to prepare a key and hand it over to the pet sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need pet sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

How do you deal with emergency?

If there is any emergent issue, our pet sitter will contact you immediately and take action based on your instruction. If pet sitter cannot reach you, emergency contact person will be contacted. If our pet sitter cannot contact anyone, pet sitter will make decision on his or her own.

What is the whole process of the pet sitting service?

You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable pet sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our pet sitter before the service starts. During the meeting, you can show pet sitter all the caring details. If you are satisfied with the assigned cat sitter, the final step will require you to make the payment to confirm your reservation.

What are the acceptable payment methods?

We accept cash, bank transfer and cheques.

How does your cancellation policy work?

If you need to cancel the service due to change of plans, you have to notify us at least 10 days in advance. In this case, there will be 80% refund of the service fee. In fairness to other customers waiting for pet caring service, any cancellation that is made within 10 days before the first reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov. If you apply for the cancellation on or before 9th Nov, you can get a refund of 80% service fee. Any cancellation that is applied later than 9th Nov is not refundable.

Moreover, if you need to cancel the remaining service days during the service period, no refund will be offered. For example, your reservation is from 1st Mar to 20th Mar. On March 14th, you would like to cancel the service from March 15th to 20th. There will be no service fee refund for the period of March 15th to 20th.

Last but not least, before the initial free meeting is held, a HK$200 service deposit will be charged. This HK$200 deposit will be deducted from the service fee as a free meeting if you decide to continue your service reservation after the meeting. Every customer has one chance to change the pet sitter without charge after the meeting. The HK$200 deposit is non-refundable if you choose to cancel your reservation due to private reason.

In case of disputes, we reserve the rights to make the final decision.

Do you have other terms and conditions?

  • Client agrees to pay all pet sitting service fees to Pet Sitting Diary on or before the due date.
  • An administrative fee of HK$50 will be incurred for the below situations:
    1. Client can’t provide the key to the pet sitter in the initial greet & meet session and require the pet sitter to take the key in person on another day.
    2. At the end of the service, the client requires the pet sitter to pass the key on another day instead of the last day of the service.
  • To protect client and pet’s interests, if the assigned pet sitter can’t provide service due to emergency, we will pass the key to another pet sitter after gaining the client’s consent.
  • Pet Sitting Diary is not responsible for wilted, dead or unhealthy plants. Pet Sitting Diary will do their best to abide client’s written instructions as accurate as possible, but no responsibility will be taken by Pet Sitting Diary for any unfavourable result.
  • Pet Sitting Diary is not responsible for damage to the home beyond the control of the pet sitter. This includes but not limited to leaks, electrical issues and acts of nature. In these scenarios, the company will contact the client and then the emergency contact person before making any decision or action on tackling the problem. All repairs and related fees will be paid by the client or fully reimbursed to Pet Sitting Diary within 10 days.
  • To protect the client’s home safety, it is highly recommended to preserve their valuable belongings in a safe place to avoid any accidents. Our pet sitter promises to be as careful as possible when providing services. We suggest the client can also rent a camera from us if needed. In this way, the client can get to know the pet and house situation anytime and anywhere.
  • Client is responsible for ensuring the house environment is safe for their pets. All dangerous materials should be well hidden to avoid contact with pets. Fences or gates should be positioned at suitable places to prevent accidents from happening. Pet Sitting Diary will not be liable for injury, disappearance, death of the pets with unsupervised access to the outdoor due to insufficient house safety measures.
  • Client is responsible for supplying all necessities for taking care of their pets, including a pooper scooper, litter box, food, medicines, collar, and other possible necessities.
  • Client authorizes any purchases necessary to provide a satisfactory pet sitting service. Before making the purchase, Pet Sitting Diary will notice client in advance. Client agrees to pay for items purchased specifically for the needs of the pet sitting service and will reimburse Pet Sitting Diary within 10 days for all purchases made.
  • In case of Typhoon No. 8 or Black Rainstorm signal is raised, our pet sitter cannot guarantee to arrive at the client’s house at the previously agreed-upon time for the sake of their own safety. The pet sitter will arrive earlier or later at the same day to ensure the pets are well cared.
  • In case of any crisis or disaster occur, pet sitter will undoubtedly save your pets, but we cannot guarantee success.
  • Once client pays, it gives the right to Pet Sitting Diary’s pet sitter to enter the client’s home without additional contracts or written documents. The pet sitter will only visit your home during the service period.
  • Pet Sitting Diary reserves the right to terminate the service at any time, if the pet sitter determines that client’s pets put the sitter’s life or health at risk.
  • Pet Sitting Diary agrees to provide the service stated in this agreement in a reliable, professional and trustworthy manner. In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those claims are caused by negligence.
  • In case any of client’s pet(s) appears to be sick, injured or suffered from accidents that required to seek veterinary service during the pet sitting service, client gives permission to the pet sitter in charge to bring the pet(s) to the veterinary clinic or veterinarian. The pet sitter will notice you immediately and bring the pet to the designated vet clinic. If we cannot contact you, the pet sitter will make their own judgement according to the situation.
  • Client understands that the pet sitter in charge has done their best to prevent accidents and pet injuries, and such issues may arise no matter how well a pet is cared for. Client agrees that Pet Sitting Diary and the pet sitter have no responsibility for any result caused by the actions and decisions of the veterinary staff about the health or death of the related pet(s). Client agrees to take full responsibility for the payment incurred in the veterinary service, including but not limited to diagnosis, treatment, medical supplies and boarding. Client also agrees to be responsible for all fees incurred during the entire process that include but not limited to transportation, supervision, hiring emergency care provider. These fees need to be reimbursed to Pet Sitting Diary within 10 days of each incident.
  • Client further has the responsibility to notice Pet Sitting Diary and the pet sitter of any signs of injuries or possible illness as soon as the condition appears. Pet Sitting Diary reserves the right to cancel the service at any time if the pets are in an infectious condition or potentially infectious condition.
  • Once client pays, it means that client understood and accepted all the terms and conditions stated above.


A 30 mins free meeting is granted. WhatsApp 5378 2795 for more details!

Very professional service! You can leave your pet in their hands when travel without any problem.

Ivy Assouline

One of the best services in town, much recommended!

Daniel Kan

Pet Sitting Diary’s service well done! I can go travel without worries. Thanks for your help! 😀