Small Animal Care

Our pet sitting service fits 99% of household pets’ needs. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your pets being infected by other unknown animals, it’s especially true for senior pets and pets with vulnerable immune system. Additionally, pets with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those pets who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

Our pet sitter will send you a detailed report about your pet’s status and what pet sitter has done on every visit by pictures, videos with word descriptions via WhatsApp or email. You are also encouraged to install a camera at home to watch over your pet from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe and experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will also be performed to make sure the hired person reaches our company required standards. Therefore, all of our pet sitters are safe and experienced. On the other hand, the managers of the company will continue to monitor the pet sitter’s job performance to ensure everything is in line with your requirements.

Pet sitter will arrive at the mutually agreed time slot. For example, if the agreed visiting time is in the morning, pet sitter will attend your home and provide the care in the morning. However, the actual arrival time may be slightly different subject to factors that beyond the pet sitter’s control such as severe weather or traffic congestion. Pet sitter will keep you updated about the situation and try their best to stick to the original time.

The purpose of the initial meeting is for pet sitter to understand more about your caring requirements and get familiar with your pet, at the same time, you can also know more about our pet sitter. The meeting will take place at your home and it usually lasts for 30 mins.

Client is advised to prepare a key and hand it over to the pet sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need pet sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

If there is any emergent issue, our pet sitter will contact you immediately and take action based on your instruction. If pet sitter cannot reach you, emergency contact person will be contacted. If our pet sitter cannot contact anyone, pet sitter will make decision on his or her own.

You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable pet sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our pet sitter before the service starts. During the meeting, you can show pet sitter all the caring details. If you are satisfied with the assigned pet sitter, the final step will require you to sign up our service contract and make the payment to get your service reserved.

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

If you need to cancel the service due to change of plans, you have to notify us at least 10 days in advance. In this case, there will be 80% refund of the service fee. In fairness to other customers waiting for pet caring service, any cancellation that is made within 10 days before the first reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov. If you apply for the cancellation on or before 9th Nov, you can get a refund of 80% service fee. Any cancellation that is applied later than 9th Nov is not refundable.

Moreover, if you need to cancel the remaining service days during the service period, no refund will be offered. For example, your reservation is from 1st Mar to 20th Mar. On March 14th, you would like to cancel the service from March 15th to 20th. There will be no service fee refund for the period of March 15th to 20th.

Last but not least, before the initial free meeting is held, a HK$200 service deposit will be charged. This HK$200 deposit will be deducted from the service fee as a free meeting if you decide to continue your service reservation after the meeting. Every customer has one chance to change the pet sitter without charge after the meeting. The HK$200 deposit is non-refundable if you choose to cancel your reservation due to private reason.

In case of disputes, we reserve the rights to make the final decision.

• Client agrees to pay all pet sitting service fees to Pet Sitting Diary on or before the due date.
• An administrative fee of HK$50 will be incurred for the below situations:
  1. Client can’t provide the key to the pet sitter in the initial greet & meet session and require the pet sitter to take the key in person on another day.
  2. At the end of the service, the client requires the pet sitter to pass the key on another day instead of the last day of the service.
• To protect client and pet’s interests, if the assigned pet sitter can’t provide service due to emergency, we will pass the key to another pet sitter after gaining the client’s consent.
• Pet Sitting Diary is not responsible for wilted, dead or unhealthy plants. Pet Sitting Diary will do their best to abide client’s written instructions as accurate as possible, but no responsibility will be taken by Pet Sitting Diary for any unfavourable result.
• Pet Sitting Diary is not responsible for damage to the home beyond the control of the pet sitter. This includes but not limited to leaks, electrical issues and acts of nature. In these scenarios, the company will contact the client and then the emergency contact person before making any decision or action on tackling the problem. All repairs and related fees will be paid by the client or fully reimbursed to Pet Sitting Diary within 10 days.
• To protect the client’s home safety, it is highly recommended to preserve their valuable belongings in a safe place to avoid any accidents. Our pet sitter promises to be as careful as possible when providing services. We suggest the client can also rent a camera from us if needed. In this way, the client can get to know the pet and house situation anytime and anywhere.
• Client is responsible for ensuring the house environment is safe for their pets. All dangerous materials should be well hidden to avoid contact with pets. Fences or gates should be positioned at suitable places to prevent accidents from happening. Pet Sitting Diary will not be liable for injury, disappearance, death of the pets with unsupervised access to the outdoor due to insufficient house safety measures.
• Client is responsible for supplying all necessities for taking care of their pets, including a pooper scooper, litter box, food, medicines, collar, and other possible necessities.
• Client authorizes any purchases necessary to provide a satisfactory pet sitting service. Before making the purchase, Pet Sitting Diary will notice client in advance. Client agrees to pay for items purchased specifically for the needs of the pet sitting service and will reimburse Pet Sitting Diary within 10 days for all purchases made.
• In case of Typhoon No. 8 or Black Rainstorm signal is raised, our pet sitter cannot guarantee to arrive at the client’s house at the previously agreed-upon time for the sake of their own safety. The pet sitter will arrive earlier or later at the same day to ensure the pets are well cared.
• In case of any crisis or disaster occur, pet sitter will undoubtedly save your pets, but we cannot guarantee success.
• Once client pays, it gives the right to Pet Sitting Diary’s pet sitter to enter the client’s home without additional contracts or written documents. The pet sitter will only visit your home during the service period.
• Pet Sitting Diary reserves the right to terminate the service at any time, if the pet sitter determines that client’s pets put the sitter’s life or health at risk.
• Pet Sitting Diary agrees to provide the service stated in this agreement in a reliable, professional and trustworthy manner. In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those claims are caused by negligence.
• In case any of client’s pet(s) appears to be sick, injured or suffered from accidents that required to seek veterinary service during the pet sitting service, client gives permission to the pet sitter in charge to bring the pet(s) to the veterinary clinic or veterinarian. The pet sitter will notice you immediately and bring the pet to the designated vet clinic. If we cannot contact you, the pet sitter will make their own judgement according to the situation.
• Client understands that the pet sitter in charge has done their best to prevent accidents and pet injuries, and such issues may arise no matter how well a pet is cared for. Client agrees that Pet Sitting Diary and the pet sitter have no responsibility for any result caused by the actions and decisions of the veterinary staff about the health or death of the related pet(s). Client agrees to take full responsibility for the payment incurred in the veterinary service, including but not limited to diagnosis, treatment, medical supplies and boarding. Client also agrees to be responsible for all fees incurred during the entire process that include but not limited to transportation, supervision, hiring emergency care provider. These fees need to be reimbursed to Pet Sitting Diary within 10 days of each incident.
• Client further has the responsibility to notice Pet Sitting Diary and the pet sitter of any signs of injuries or possible illness as soon as the condition appears. Pet Sitting Diary reserves the right to cancel the service at any time if the pets are in an infectious condition or potentially infectious condition.
• Once client pays, it means that client understood and accepted all the terms and conditions stated above.