Our pet sitting service fits 99 % of household pets. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your pet being infected by other unknown animals, it’s especially true for senior pets and pets with vulnerable immune system. Additionally, pets with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those pets who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

Our pet sitter will send you a detailed report about your pet’s status & caring tasks on every visit by pictures, videos with word description via WhatsApp or email. You are also encouraged to install a camera at home to watch over your pet from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe & experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will be performed to make sure the hired person reaches our company required standard. Therefore, all of our pet sitters are safe and experienced. On the other hand, the managers of the company will also monitor the pet sitter’s job performance to ensure everything is in line with your requirements.

Pet sitter will arrive at the mutually agreed time slot. For example, if the agreed visit time is in the morning, pet sitter will attend the visit in the morning. However, the actual time of arrival may be slightly different subject to factors that beyond the pet sitter’s control such as severe weather or traffic congestion. The pet sitter will keep you updated about the situation and try their best to stick to the original time.

The purpose of the initial meeting is for pet sitter to understand more about your caring requirements and get familiar with your pet. Hence, the meeting takes place at your home. Through the meeting, you can also get to know our pet sitter. In general, the meeting will last for around 30 mins.

Client is advised to prepare a key and hand it over to the pet sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need the pet sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

If there is any emergent issue, our pet sitter will contact you immediately and take action based on your instruction. If the pet sitter can’t liaise with you, emergency contact person will be reached. If our pet sitter can’t contact anyone, they will make the decision in their best judgement.

Firstly, please tell us which pet sitting service you need. You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable pet sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our pet sitter before the service starts. During the meeting, you can show pet sitter all the caring details. If you are satisfied with the assigned pet sitter, the final step will require you to sign up our service contract and make the payment to get your service reserved.

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

If you need to cancel the service due to change of plans, you should notice us at least 10 days in advance. In this case, there will be 80 % refund of the service fee. In fairness to other clients waiting for pet sitting service, any cancellation makes within 10 days before the reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov 2018. If you apply for the cancellation on or before 9th Nov 2018, you can get 80% service fee refund. Any cancellation application made later than 9th Nov 2018 is not refundable.