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welcome to pet sitting diary

Our mission

Pet Sitting Diary was established in 2016. Our mission is to provide the best pet care & professional dog train service for our clients. Our pet sitting services include dog/cat sitting, small animal home care, dog walking and overnight pet sitting. Pets are happier and healthier to stay at their own home especially when their owner is absent. Meanwhile, we also help take care of your dogs when you are at a wedding party. Wouldn’t you like to engage your dog into the best moment of your life? We are here to get you covered.

We also provide dog training services. Dogs with behavioural problems could lead to undesirable outcomes such as tense family life or disharmonious neighbourhood. Our dog training service uses scientific proven & positive reinforcement methods to teach dogs. We believe dogs are learning more effectively in a forcefree environment. By treating each dog with a unique approach and having successful experience in the past, we are confident to prevent, improve and reshape your dog behaviour and foster human-dog relationship.

Our pet grooming service features grooming pets at home. Pet owners just need to reserve our service and our certified pet groomer will drop in your home and provide the requested service. Our service includes bathing, nail trimming, teeth brushing and ear cleaning. Regular grooming plays a critical role in a pet’s health and appearance. You can save your time without going out and enjoy hugging a freshly bathed pet.

The Badge of The Most Valuable Services Award

MOST VALUABLE SERVICES AWARD IN HONG KONG

PET SITTING DIARY was honored to receive the 2017 Hong Kong’s Most Valuable Services Award for the commitment to provide excellent pet services in Hong Kong.

How pet sitting service fits you & your pet's needs

Home is always the best place for pets

From pet’s perspective, home represents safety and relaxation. There are familiar scents, decorations, and memories which provide them with a sense of security. Compared to traditional pet boarding in which the pet is physically being transported to an unknown place, pet sitting service eliminates the stress & health risk of your pets. Pet Sitting service is further found to be favoured if your pet’s personality is timid or less adaptive.

Safe & Secure

Sometimes, people ask ” How about my home security?”  Pet Sitting Diary has done the thinking for you. We offer camera renting service to clients in need. You can check out the whole pet sitting process in real-time and CCTV footage at your smartphone. What’s more, our pet sitter will send you a detailed report with photos, video and word descriptions about how your pets are doing in every visit. Therefore, you can have a complete view of what’s happening at your home and get rid of your “stranger fear”.

Simple Reservation & Tailor-made Pet Caring Solution

Pet sitting service is easy to reserve. What you need to do is filling in the reservation form and press the “submit” button. Then, we will arrange a suitable pet sitter for you based on your information. A free initial meeting between you and the pet sitter will be granted before the service commences. Through meeting at your home, the pet sitter can get to know more about the pet caring information as well as get familiarise with your pet. Also, you can gain a deeper understanding toward the pet sitter by communicating face to face.

Pet sitting service is carried out on a one-to-one basis, which means a pet sitter will only be responsible for one client’s pets at one time. During the service, pet sitter will visit your home and take care of your pets according to your requested time slot. All caring tasks will be customised based on the details you provided in the initial meeting and thus your pets’ quality of life remains unchanged. An exclusive head-to-tail body check will also be provided to make sure the pet’s health is on the right track. This is where the value of home pet care really shines.

Learn more about pet sitting diary

Safety is top priority

As a professional pet sitter, we monitor the pet’s well-being as well as the status of the environment to ensure the pet is receiving comprehensive cares.

positive reviews

Over 150 service users expressed their positive comments about our service quality on Facebook Page and Google Reviews.

Professional Pet Sitters

Our pet sitters are friendly, reliable and professional pet lovers. They are certified in pet first aid course and possess experience in dog training, pet grooming and vet nursing.

Keep you posted of pet status

During the pet sitting service, the pet sitter will send pictures and videos to you via email or WhatsApp. You will always be updated on how your pet is doing.

Camera renting available

Having a camera at home, you can monitor your pet and your home. Everything is at your fingertips and under control.

RAPID SERVICE SUPPORT

Whenever you have questions in mind, you can get in touch with us easily & rapidly by WhatsApp, Facebook Messenger, email, or a call. We are willing to offer the best assistance to you.

Client Reviews

Which Pet Sitting Service Do You Need?

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Cat Sitting

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Dog Walking & Dog Sitting

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Small Animal Care

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Overnight Pet Sitting

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FAQs about pet sitting service

Why should you choose pet sitting service for your furry kids?

Our pet sitting service fits 99 % of household pets’ needs. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your pet being infected by other unknown animals, it’s especially true for senior pets and pets with vulnerable immune system. Additionally, pets with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those pets who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

How can I know my pets and home are fine during my absence?

Our pet sitter will send you a detailed report about your pet’s status and what pet sitter has done on every visit by pictures, videos with word descriptions via WhatsApp or email. You are also encouraged to install a camera at home to watch over your pet from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe & experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will also be performed to make sure the hired person reaches our company required standard. Therefore, all of our pet sitters are safe and experienced. On the other hand, the managers of the company will continue to monitor the pet sitter’s job performance to ensure everything is in line with your requirements.

What time will pet sitter visit my home and care for my pets?

Pet sitter will arrive at the mutually agreed time slot. For example, if the agreed visiting time is in the morning, pet sitter will attend your home to provide the care in the morning. However, the actual arrival time may be slightly different subject to factors that beyond the pet sitter’s control such as severe weather or traffic congestion. Pet sitter will keep you updated about the situation and try their best to stick to the original time.

What should I prepare prior to the initial meeting?

The purpose of the initial meeting is for pet sitter to understand more about your caring requirements and get familiar with your pet, at the same time, you can also know more about our pet sitter. The meeting will take place at your home and it usually lasts for 30 mins.

Client is advised to prepare a key and hand it over to the pet sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need pet sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

How do you deal with emergency?

If there is any emergent issue, our pet sitter will contact you immediately and take action based on your instruction. If pet sitter cannot reach you, emergency contact person will be contacted. If our pet sitter cannot contact anyone, pet sitter will make decision on his or her own.

 

What is the whole process of the pet sitting service?

You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable pet sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our pet sitter before the service starts. During the meeting, you can show pet sitter all the caring details. If you are satisfied with the assigned pet sitter, the final step will require you to sign up our service contract and make the payment to get your service reserved.

When & how to make payment?

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

How does your cancellation policy work?

If you need to cancel the service due to change of plans, you should notice us at least 10 days in advance. In this case, there will be 80 % refund of the service fee. In fairness to other clients waiting for pet sitting service, any cancellation makes within 10 days before the reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov. If you apply for the cancellation on or before 9th Nov, you can get 80% service fee refund. Any cancellation application made later than 9th Nov is not refundable. Moreover, if you need to cancel the remaining service days during the service period, no refund can be made. For example, your reservation is from 1st Mar to 20th Mar. On March 14th, you would like to cancel the service from March 15th to 20th. There will be no service fee refunded from March 15th to 20th.

Meet Our pet sitter for free!

A 30 mins free meeting is offered. WhatsApp or call us at 5378 2795 for more details!

Dog training courses

Apart from pet sitting service, we also provide dog training programmes.
We offer Puppy Training Course, Obedience Training Course, and Dog Behaviour Correcting Course. Scientifically proven force-free training methods are employed in the training. Through the programme, your dog’s undesirable behaviour will be modified and you will learn how to communicate with your dog in a more effective way. Below will provide you with more information.

Puppy Training

Puppy needs schooling like sending a kid to kindergarten. This is the most essential stage for a puppy to learn the right concept, and thus proper behaviour can be nurtured. We provide training on basic commands, potty training and how to redirect the chewing behaviour.

Purpose: Build good behaviour and confidence at an early age

Target: Puppies aged 6 months or below

Course: 60 mins for each lesson

Puppy Training

Puppy needs schooling like sending a kid to kindergarten. This is the most essential stage for a puppy to learn the right concept, and thus proper behaviour can be nurtured. We provide training on basic commands, potty training and how to redirect the chewing behaviour.

Purpose: Build good behaviour and confidence at an early age

Target: Puppies aged 6 months or below

Course: 60 mins for each lesson

Dog Obedience Training

We advocate forming a dog’s correct behaviour before the bad occurs. We provide training on mastering the walk, basic etiquette and proper socialisation. By participating in this course, we can help your dog to achieve a balanced and satisfied life as well as to take your relationship with your dog to the next level.

Purpose: Prevent unwanted behaviour from happening

Target: Canine aged 7 months or above

Course: 60 mins for each lesson

Dog Obedience Training

We advocate forming a dog’s correct behaviour before the bad occurs. We provide training on mastering the walk, basic etiquette and proper socialisation. By participating in this course, we can help your dog to achieve a balanced and satisfied life as well as to take your relationship with your dog to the next level.

Purpose: Prevent unwanted behaviour from happening

Target: Canine aged 7 months or above

Course: 60 mins for each lesson

Dog behaviour correcting

When a dog shows unwanted behaviour, such as pulling leash, jumping on people, barking excessively, chewing things, guarding objects, separation anxiety, timid about sound or stranger, please take a deep breath and seek help from a professional as the problem will not disappear on its own. This course help to reshape the dog’s behaviour and educate you with the necessary skills to address the issue.

Purpose: Modify undesirable canine behaviour

Target: Canine with behavioural problems

Course: 60 mins for each lesson

Dog behaviour correcting

When a dog shows unwanted behaviour, such as pulling leash, jumping on people, barking excessively, chewing things, guarding objects, separation anxiety, timid about sound or stranger, please take a deep breath and seek help from a professional as the problem will not disappear on its own. This course help to reshape the dog’s behaviour and educate you with the necessary skills to address the issue.

Purpose: Modify undesirable canine behaviour

Target: Canine with behavioural problems

Course: 60 mins for each lesson

Questions For Dog Training

What method will you use to train my dog?

Different dogs require different training strategies. First, dog trainer will figure out the root cause of the problem. Then, trainer will introduce appropriate training methods, tools and activities which suit your dogs to engage. In the process, dog psychology will be explained to facilitate the communication between the owner and the dog.

Would my dog feel upset for training?

All methods used in our lessons are derived from scientific research and proven to be safe and harmless to dogs. We adopt positive reinforcement method which physical punishment is forbidden. We aim to shape a balanced and satisfied dog by fulfilling their true needs. We can’t guarantee the dog is extremely happy in the learning process as learning is about stepping out of the comfort zone. But one thing is sure, the dog is absolutely unhappy when he or she is having the behavioural problem. In the long run, dog training is beneficial to you and your dog’s relationship.

How can you guarantee my dog's behaviour will be improved and long lasting?

To what degree the problem can be improved and sustained depending on many factors, such as the dog’s learning ability, the frequency of practicing the assigned exercises and the owner’s willingness to change. Dog trainer will display all necessary skills that should be used to rehabilitate the dog in different circumstances and teach you how to do it. Through ongoing practice, we believed that the problem can be alleviated gradually.

How many lessons are required to reach the training target?

Dog trainer will evaluate your dog’s situation to decide how many lessons are required. The number of lessons can be adjusted according to the actual progress. Our basic plan is 3 lessons in which the first lesson will scrutinise the reason of the problem, explain the methods to be used, demonstrate and teach you how to use the correct tools & methods. The second lesson will be focusing on tackling the problem and consolidating the owner’s skill. The third lesson will be strengthening the leadership position of the owner and further following up of the problem. Typically, the lesson will be carried out on a weekly basis. For every week, owner can do the given exercise & activity with your dog according to the dog trainer’s instruction and send a video for the dog trainer to follow up the situation. Of course, every case is unique, for those serious case which owner needs support tremendously, the class will be held more frequently.

What should I prepare for the dog training lesson?

Basically, the dog trainer will bring all the necessary tools to the lessons. Since every dog is unique, we advise client to prepare attractive food and toy that your dog is responsive to. Once the dog is displaying ideal behaviour, reward will be given. If you do not know what your dog’s favourite reward is, please buy a few kinds of toys and treats and do the trial and error test. Soon, you will get the answer. Reward can be any form. It can also be a verbal praise or even a massage from your hand. Therefore, attractive toys and foods are just the basic. You can prepare anything that your dog likes but most importantly, it is safe and harmless.

When and where are the class held?

The class will be held at the mutually agreed time slot. The training class takes place at where the dog lives and where the problems occur. We believe this is the most effective and direct way to solve the problem.

I am busy and can't attend the lesson, can I pass the dog to the dog trainer for training?

Many times, we had heard owners complaining of their dogs only listen to my wife or my husband, but not me. It is because a dog is reacting to a human’s attitude, energy and behaviour, not because of who you are. In other words, it is very crucial for the owner to attend the class and learn how to treat their dog correctly. If you do not join the class, you will not gain the skill to send the right message to your dog. As a result, the dog will not behave unless the trainer is here. Perhaps you are now wondering it’s like training the owner more than the dog. Yes, you are right. Your dog will be fine if you are a well-trained dog owner.

Does everyone in the family need to attend the class?

We do not require all family members to join all the lessons but we do encourage every family member to participate in the class to strive for the optimal result. Since the golden rule in dog training is consistency, we hope all family members are on the same page and treat the dog in the same way. Otherwise, it will end up with confusing the dog and he or she will only listen to some family members but not all.

How does your cancellation policy work?

To receive a 80 % of paid refund, training appointments must be cancelled at least 48 hours prior to the reserved training time. For cancellation made within 48 hours, 50 % of paid fee can be refund. If you would like to reschedule the appointment, there will be $50 of rescheduling fee. There will be no refund if client cancels the lesson because of any private personal reasons.

What languages are available for class?

The training classes could be in English or Cantonese according to your request. Our dog trainers can speak fluent in both languages.

want to know more?

WhatsApp or call 5378 2795 for more details! We would love to hear from you!

Pet grooming service

Having a professional to groom your pet at home save your time and energy. We offer bathing, nail trimming, ear cleaning and teeth brushing services. Together with a grooming training class, your pet is going to be fond of the beauty process. 

Pet Bathing Service
Pet Nail Cutting Service
Pet Ear Cleaning Service
Pet Teeth Brushing Service

FAQs ABOUT PET GROOMING

Is there anything I need to prepare for the pet groomer?

Pet owner should provide a neat place where offers stable water and electricity supply for grooming. Owner is also suggested to prepare shampoo and towel for their own pets. 

As different brands of shampoo can pose various effects to your pet’s coat and skin. For example, if your pet has dry and itchy skin, you are recommended to buy a shampoo with aloe and oatmeal ingredient that function to moisturise your dog dry skin and fur. 

For hygiene reason, we suggest owners to prepare towel and comb for your pets, so they can enjoy personal and exclusive tools in the grooming process.

Can I reserve the same groomer?

Yes, owners can choose the same groomer they have employed formerly. Therefore, pets do not need to spend extra time to get familiar with another person. However, if the designated groomer is occupied by other clients, owner can choose another time slot or we will arrange another groomer for you. No worry, they are all professional and experienced groomer who are well-trained.

What if my pets are super afraid of the grooming process?

With pets who have already developed severe fear of grooming, we suggest owners and pets to participate in our 1 hour pre-grooming training class. The class covers how to desensitise your pets from various grooming activities to make your pets more acceptable and tolerant to the grooming process. We do not want to force the pet to be groomed as this will only result in a more frightened pet. Grooming is supposed to be a happy experience, isn’t it? We want the pet to truly enjoy the process. By training, you can turn the pets from hate to love something. It’s all psychological!

Do you offer any service package?

Yes, we offer various pet grooming packages. Please contact us for more detail.

How do you deal with emergency?

If there is any emergent issue, our pet groomer will contact you immediately and take action based on your instruction. If pet groomer cannot reach you, emergency contact person will be contacted. If no one can be contacted, pet groomer will make the best decision on his or her own.

When & how to make payment?

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

How does your cancellation policy work?

To receive a 80% of paid refund, grooming appointments must be cancelled at least 48 hours prior to the commencement of the grooming service. For cancellation made within 48 hours, 50% of paid fee can be refund. If you would like to reschedule the appointment, there will be $50 of rescheduling fee.

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