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welcome to pet sitting diary

─ THE GREATEST PET SITTING SERVICE PROVIDER IN HONG KONG

Our mission

Pet Sitting Diary was established in 2016. Our mission is to provide the best care to pets at home. Our services include dog/cat sitting, small animal home care, dog walking, and overnight pet sitting. Pets are happier and healthier to stay at their own home especially when owner is absent. Apart from pet sitting services, we also provide dog training courses. Dogs with behavioural problems could lead to undesirable outcomes such as tense family live or disharmonious neighbourhood. We offer proper dog training service to prevent or improve your dog behaviour and foster human-dog relationship.

MOST VALUABLE SERVICES AWARD IN HONG KONG

PET SITTING DIARY was honored to receive the 2017 Hong Kong’s Most Valuable Services Award for the commitment to provide excellent pet sitting services in Hong Kong.

How pet sitting service fits you & your pet's needs

Home is always the best place for pets

From pet’s perspective, home represents safety and relaxation. There are familiar scents, decorations, and memories which provide them with a sense of security. Compared to traditional pet boarding in which the pet is physically being transported to an unknown place, pet sitting service eliminates the stress & health risk of your pets. Pet Sitting service is further found to be favoured if your pet’s personality is timid or less adaptive.

Safe & Secure

Sometimes, people ask ” How about my home security?”  Pet Sitting Diary has done the thinking for you. We offer camera renting service to clients in need. You can check out the whole pet sitting process in real-time and CCTV footage at your smartphone. What’s more, our pet sitter will send you a detailed report with photos, video and word descriptions about how your pets are doing in every visit. Therefore, you can have a complete view of what’s happening at your home and get rid of your “stranger fear”.

Simple Reservation & Tailor-made Pet Caring Solution

Pet sitting service is easy to reserve. What you need to do is filling in the reservation form and press the “submit” button. Then, we will arrange a suitable pet sitter for you based on your information. A free initial meeting between you and the pet sitter will be granted before the service commences. Through meeting at your home, the pet sitter can get to know more about the pet caring information as well as get familiarise with your pet. Also, you can gain a deeper understanding toward the pet sitter by communicating face to face.

Pet sitting service is carried out on a one-to-one basis, which means a pet sitter will only be responsible for one client’s pets at one time. During the service, pet sitter will visit your home and take care of your pets according to your requested time slot. All caring tasks will be customised based on the details you provided in the initial meeting and, thus your pets’ quality of life remains unchanged. An exclusive head-to-tail body check will also be provided to make sure the pet’s health is on the right track. This is where the value of home pet care really shines.

Learn more about pet sitting diary

Safety is top priority

As a professional pet sitter, we monitor the pet’s well-being as well as the status of the environment to ensure the pet is receiving comprehensive cares.

positive reviews

Over 100 service users expressed their positive comments about our service quality on Facebook Page and Google Reviews.

Professional Pet Sitters

Our pet sitters are friendly, reliable and professional pet lovers. They are certified in pet first aid course and possess experience in dog training, pet grooming and vet nursing.

Keep you posted of pet status

During the pet sitting service, the pet sitter will send pictures and videos to you via email or WhatsApp. You will always be updated on how your pet is doing.

Camera renting available

Having a camera at home, you can monitor your pet and your home. Everything is at your fingertips and under control.

RAPID SERVICE SUPPORT

Whenever you have questions in mind, you can get in touch with us easily & rapidly by WhatsApp, Facebook Messenger, email, or a call. We are willing to offer the best assistance to you.

Client Reviews

Which Pet Sitting Service Do You Need?

Woman combs a dozing cat's fur. Ginger cat's head lies on woman hand. The fluffy pet comfortably settled to sleep. Cute cozy background, morning bedtime at home.

Cat Sitting

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Dog Walking & Dog Sitting

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Small Animal Home Care

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A women is holding a sleeping dog with left hand and stroking it softly with her right hand

Overnight Pet Sitting

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FAQs about pet sitting service

Why should you choose pet sitting service for your furry kids?

Our pet sitting service fits 99 % of household pets. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your pet being infected by other unknown animals, it’s especially true for senior pets and pets with vulnerable immune system. Additionally, pets with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those pets who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

How can I know my pets and home are fine during my absence?

Our pet sitter will send you a detailed report about your pet’s status & caring tasks on every visit by pictures, videos with word description via WhatsApp or email. You are also encouraged to install a camera at home to watch over your pet from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe & experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will be performed to make sure the hired person reaches our company required standard. Therefore, all of our pet sitters are safe and experienced. On the other hand, the managers of the company will also monitor the pet sitter’s job performance to ensure everything is in line with your requirements.

What time the pet sitter will visit my pets?

Pet sitter will arrive at the mutually agreed time slot. For example, if the agreed visit time is in the morning, pet sitter will attend the visit in the morning. However, the actual time of arrival may be slightly different subject to factors that beyond the pet sitter’s control such as severe weather or traffic congestion. The pet sitter will keep you updated about the situation and try their best to stick to the original time.

What should I prepare prior to the initial meeting?

The purpose of the initial meeting is for pet sitter to understand more about your caring requirements and get familiar with your pet. Hence, the meeting takes place at your home. Through the meeting, you can also get to know our pet sitter. In general, the meeting will last for around 30 mins.

Client is advised to prepare a key and hand it over to the pet sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need the pet sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

How do you deal with emergency?

If there is any emergent issue, our pet sitter will contact you immediately and take action based on your instruction. If the pet sitter can’t liaise with you, emergency contact person will be reached. If our pet sitter can’t contact anyone, they will make the decision in their best judgement.

What is the whole process of the pet sitting service?

Firstly, please tell us which pet sitting service you need. You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable pet sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our pet sitter before the service starts. During the meeting, you can show pet sitter all the caring details. If you are satisfied with the assigned pet sitter, the final step will require you to sign up our service contract and make the payment to get your service reserved.

When & how to make payment?

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

How does your cancellation policy work?

If you need to cancel the service due to change of plans, you should notice us at least 10 days in advance. In this case, there will be 80 % refund of the service fee. In fairness to other clients waiting for pet sitting service, any cancellation makes within 10 days before the reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov 2018. If you apply for the cancellation on or before 9th Nov 2018, you can get 80% service fee refund. Any cancellation application made later than 9th Nov 2018 is not refundable.

Meet Our pet sitter for free!

A 30-min free meeting is offered. WhatsApp or call us at 5378 2795 for more details!

Dog training courses

Apart from pet sitting service, we also provide dog training programmes.
We offer Puppy Training Course, Obedience Training Course, and Dog Behaviour Correcting Course. Scientifically proven training methods are employed. Through the programme, your dog’s undesirable behaviour will be modified and you will learn how to communicate with your dog effectively. Below will provide you with more information.

Puppy Training

Puppy needs schooling like sending a kid to kindergarten. This is the most essential stage for a puppy to learn the right concept, and thus proper behaviour can be nurtured. We provide training on basic commands, potty training and how to redirect the chewing behaviour.

Purpose: Build good behaviour and confidence at an early age

Target: Puppies aged 6 months or below

Course: 60 mins for each lesson

Puppy Training

Puppy needs schooling like sending a kid to kindergarten. This is the most essential stage for a puppy to learn the right concept, and thus proper behaviour can be nurtured. We provide training on basic commands, potty training and how to redirect the chewing behaviour.

Purpose: Build good behaviour and confidence at an early age

Target: Puppies aged 6 months or below

Course: 60 mins for each lesson

Dog Obedience Training

We advocate to form a dog’s correct behaviour before the bad occurs. We provide training on mastering the walk, basic etiquette and proper socialisation. Through participating in this course, we can help your dog to achieve a balanced and satisfied life as well as to take your relationship with your dog to the next level.

Purpose: Prevent unwanted behaviour from happening

Target: Canine aged 7 months or above

Course: 60 mins for each lesson

Dog Obedience Training

We advocate to form a dog’s correct behaviour before the bad occurs. We provide training on mastering the walk, basic etiquette and proper socialisation. Through participating in this course, we can help your dog to achieve a balanced and satisfied life as well as to take your relationship with your dog to the next level.

Purpose: Prevent unwanted behaviour from happening

Target: Canine aged 7 months or above

Course: 60 mins for each lesson

Dog behaviour correcting

When a dog shows up unwanted behaviour, such as pulling leash, jumping on people, barking excessively, chewing things, guarding objects, separation anxiety, timid about sound or stranger, please take a deep breath and seek help from a professional as the problem itself will not disappear. This course helps you to develop the necessary skills to address the issue.

Purpose: Modify undesirable canine behaviour

Target: Canine with behavioral problems

Course: 60 mins for each lesson

Dog behaviour correcting

When a dog shows up unwanted behaviour, such as pulling leash, jumping on people, barking excessively, chewing things, guarding objects, separation anxiety, timid about sound or stranger, please take a deep breath and seek help from a professional as the problem itself will not disappear. This course helps you to develop the necessary skills to address the issue.

Purpose: Modify undesirable canine behaviour

Target: Canine with behavioral problems

Course: 60 mins for each lesson

Questions For Dog Training

What method will you use to train my dog?

Different dogs require different training strategies. First, dog trainer will figure out the root cause of the problem. Then, trainer will introduce appropriate training methods, tools and activities which suit your dogs to engage. In the process, dog psychology will be explained to facilitate the communication between the owner and the dog.

Would my dog feel upset for training?

All methods used in our lessons are derived from scientific research and proven to be safe and harmless to dogs. We adopt positive reinforcement method which physical punishment is forbidden. We aim to shape a balanced and satisfied dog by fulfilling their true needs. We can’t guarantee the dog is extremely happy in the learning process as learning is about stepping out of the comfort zone. But one thing is sure, the dog is absolutely unhappy when he or she is having the behavioural problem. In the long run, dog training is beneficial to you and your dog’s relationship.

How can you guarantee my dog's behaviour will be improved and long lasting?

To what degree the problem can be improved and sustained depending on many factors, such as the dog’s learning ability, the frequency of practicing the assigned exercises and the owner’s willingness to change. Dog trainer will display all necessary skills that should be used to rehabilitate the dog in different circumstances and teach you how to do it. Through ongoing practice, we believed that the problem can be alleviated gradually.

How many lessons are required to reach the training target?

Dog trainer will evaluate your dog’s situation according to your description to decide how many lessons are required. The number of lessons can be adjusted according to the actual progress. Our basic plan is 3 lessons in which the first lesson will scrutinise the reason of the problem, explain the methods to be used, demonstrate and teach you how to use the correct tools & methods. The second lesson will be focusing on tackling the problem and consolidate the owner’s skill. The third lesson will be strengthening the leadership position of the owner and further following up of the problem.

want to know more?

WhatsApp or call 5378 2795 for more details! We would love to hear from you!

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