Different dogs require different training strategies. First, dog trainer will figure out the root cause of the problem. Then, trainer will introduce appropriate training methods, tools and activities which suit your dogs to engage. In the process, dog psychology will be explained to facilitate the communication between the owner and the dog.

All methods used in our lessons are derived from scientific research and proven to be safe and harmless to dogs. We adopt positive reinforcement method which physical punishment is forbidden. We aim to shape a balanced and satisfied dog by fulfilling their true needs. We can’t guarantee the dog is extremely happy in the learning process as learning is about stepping out of the comfort zone. But one thing is sure, the dog is absolutely unhappy when he or she is having the behavioural problem. In the long run, dog training is beneficial to you and your dog’s relationship.

To what degree the problem can be improved and sustained depending on many factors, such as the dog’s learning ability, the frequency of practicing the assigned exercises and the owner’s willingness to change. Dog trainer will display all necessary skills that should be used to rehabilitate the dog in different circumstances and teach you how to do it. Through ongoing practice, we believed that the problem can be alleviated gradually.

Dog trainer will evaluate your dog’s situation to decide how many lessons are required. The number of lessons can be adjusted according to the actual progress. Our basic plan is 3 lessons in which the first lesson will scrutinise the reason of the problem, explain the methods to be used, demonstrate and teach you how to use the correct tools & methods. The second lesson will be focusing on tackling the problem and consolidating the owner’s skill. The third lesson will be strengthening the leadership position of the owner and further following up of the problem. Typically, the lesson will be carried out on a weekly basis. For every week, owner can do the given exercise & activity with your dog according to the dog trainer’s instruction and send a video for the dog trainer to follow up the situation. Of course, every case is unique, for those serious case which owner needs support tremendously, the class will be held more frequently.

Basically, the dog trainer will bring all the necessary tools to the lessons. Since every dog is unique, we advise client to prepare attractive food and toy that your dog is responsive to. Once the dog is displaying ideal behaviour, reward will be given. If you do not know what your dog’s favourite reward is, please buy a few kinds of toys and treats and do the trial and error test. Soon, you will get the answer. Reward can be any form. It can also be a verbal praise or even a massage from your hand. Therefore, attractive toys and foods are just the basic. You can prepare anything that your dog likes but most importantly, it is safe and harmless.

The class will be held at the mutually agreed time slot. The training class takes place at where the dog lives and where the problems occur. We believe this is the most effective and direct way to solve the problem.

Many times, we had heard owners complaining of their dogs only listen to my wife or my husband, but not me. It is because a dog is reacting to a human’s attitude, energy and behaviour, not because of who you are. In other words, it is very crucial for the owner to attend the class and learn how to treat their dog correctly. If you do not join the class, you will not gain the skill to send the right message to your dog. As a result, the dog will not behave unless the trainer is here. Perhaps you are now wondering it’s like training the owner more than the dog. Yes, you are right. Your dog will be fine if you are a well-trained dog owner.

We do not require all family members to join all the lessons but we do encourage every family member to participate in the class to strive for the optimal result. Since the golden rule in dog training is consistency, we hope all family members are on the same page and treat the dog in the same way. Otherwise, it will end up with confusing the dog and he or she will only listen to some family members but not all.

To receive a 80 % of paid refund, training appointments must be cancelled at least 48 hours prior to the reserved training time. For cancellation made within 48 hours, 50 % of paid fee can be refund. If you would like to reschedule the appointment, there will be $50 of rescheduling fee. There will be no refund if client cancels the lesson because of any private personal reasons.

Pet owner should provide a neat place where offers stable water and electricity supply for grooming. Owner is also suggested to prepare shampoo and towel for their own pets. 

As different brands of shampoo can pose various effects to your pet’s coat and skin. For example, if your pet has dry and itchy skin, you are recommended to buy a shampoo with aloe and oatmeal ingredient that function to moisturise your dog dry skin and fur. 

For hygiene reason, we suggest owners to prepare towel and comb for your pets, so they can enjoy personal and exclusive tools in the grooming process.

Yes, owners can choose the same groomer they have employed formerly. Therefore, pets do not need to spend extra time to get familiar with another person. However, if the designated groomer is occupied by other clients, owner can choose another time slot or we will arrange another groomer for you. No worry, they are all professional and experienced groomer who are well-trained.

With pets who have already developed severe fear of grooming, we suggest owners and pets to participate in our 1 hour pre-grooming training class. The class covers how to desensitise your pets from various grooming activities to make your pets more acceptable and tolerant to the grooming process. We do not want to force the pet to be groomed as this will only result in a more frightened pet. Grooming is supposed to be a happy experience, isn’t it? We want the pet to truly enjoy the process. By training, you can turn the pets from hate to love something. It’s all psychological!

Yes, we offer various pet grooming packages. Please contact us for more detail.

If there is any emergent issue, our pet groomer will contact you immediately and take action based on your instruction. If pet groomer cannot reach you, emergency contact person will be contacted. If no one can be contacted, pet groomer will make the best decision on his or her own.

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

To receive a 80% of paid refund, grooming appointments must be cancelled at least 48 hours prior to the commencement of the grooming service. For cancellation made within 48 hours, 50% of paid fee can be refund. If you would like to reschedule the appointment, there will be $50 of rescheduling fee.