Pet Grooming At Home

There is no absolute answer for this question. It depends on many factors such as frequency of hanging out, your dog or cat’s breed, weather, individual coat and skin condition.

In general, your dog is suggested to bathe once every month. If your dog is a long hair breed, consider grooming them more frequently than a short hair breed. We do not suggest bathing your dog every week as this may strip the natural oil at the coat and result in dry and irritating skin.

For cats, grooming is not a must for them. Most cats are able to clean themselves especially for short hair breeds. However, if your cat becomes sticky, smelly or oily, an all-rounded cat grooming session will be helpful to clean your cat thoroughly.

Pet owner should provide a neat place where offers stable water and electricity supply for grooming. Owner is also suggested to prepare shampoo and towel for their own pets. 

As different brands of shampoo can pose various effects to your pet’s coat and skin. For example, if your pet has dry and itchy skin, you are recommended to buy a shampoo with aloe and oatmeal ingredient that function to moisturise your dog dry skin and fur. 

For hygiene reason, we suggest owners to prepare towel and comb for your pets, so they can enjoy personal and exclusive tools in the grooming process.

If your dog has heart disease, respiratory disorder, coagulopathy, loose teeth, being aggressive to or may bite strangers, senior in age, your dog may not be suitable for anesthesia-free dental care.

With pets who have already developed severe fear of grooming, we suggest owners and pets to participate in our 1 hour pre-grooming training class. The class covers how to desensitise your pets from various grooming activities to make your pets more acceptable and tolerant to the grooming process. We do not want to force the pet to be groomed as this will only result in a more frightened pet. Grooming is supposed to be a happy experience, isn’t it? We want the pet to truly enjoy the process. By training, you can turn the pets from hate to love something. It’s all psychological!

Yes, owners can choose the same groomer they have employed formerly. Therefore, pets do not need to spend extra time to get familiar with another person. However, if the designated groomer is occupied by other clients, owner can choose another time slot or we will arrange another groomer for you. No worry, they are all professional and experienced groomer who are well-trained.

Yes, we offer various pet grooming packages. Please contact us for more detail.

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

If there is any emergent issue, our pet groomer will contact you immediately and take action based on your instruction. If pet groomer cannot reach you, emergency contact person will be contacted. If no one can be contacted, pet groomer will make the best decision on his or her own.

To receive a 80% of paid refund, grooming appointments must be cancelled at least 48 hours prior to the commencement of the grooming service. For cancellation made within 48 hours, 50% of paid fee can be refund. If you would like to reschedule the appointment, there will be $50 of rescheduling fee.