Cat Sitting

Our cat sitting service fits 99% of cats’ needs. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your cat being infected by other unknown animals, it’s especially true for senior cats and cats with vulnerable immune system. Additionally, cats with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those cats who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

Our cat sitter will send you a detailed report about your cat’s status and what the cat sitter has done on every visit by pictures, videos with word descriptions via WhatsApp or email. You are also encouraged to install a camera at home to watch over your cat from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe and experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will also be performed to make sure the hired person reaches our company required standards. Therefore, all of our cat sitters are safe and experienced. On the other hand, the managers of the company will continue to monitor the cat sitter’s job performance to ensure everything is in line with your requirements.

Cat sitter will arrive at the mutually agreed time slot. For example, if the agreed visiting time is in the morning, cat sitter will attend your home and provide the care in the morning. However, the actual arrival time may be slightly different subject to factors that beyond the cat sitter’s control such as severe weather or traffic congestion. Cat sitter will keep you updated about the situation and try their best to stick to the original time.

The purpose of the initial meeting is for cat sitter to understand more about your caring requirements and get familiar with your cat, at the same time, you can also know more about our cat sitter. The meeting will take place at your home and it usually lasts for 30 mins.

Client is advised to prepare a key and hand it over to the cat sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need cat sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

If there is any emergent issue, our cat sitter will contact you immediately and take action based on your instruction. If cat sitter cannot reach you, emergency contact person will be contacted. If our cat sitter cannot contact anyone, cat sitter will make decision on his or her own.

You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable cat sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our cat sitter before the service starts. During the meeting, you can show cat sitter all the caring details. If you are satisfied with the assigned cat sitter, the final step will require you to sign up our service contract and make the payment to get your service reserved.

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

If you need to cancel the service due to change of plans, you should notice us at least 10 days in advance. In this case, there will be 80 % refund of the service fee. In fairness to other clients waiting for cat sitting service, any cancellation makes within 10 days before the reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov. If you apply for the cancellation on or before 9th Nov, you can get 80% service fee refund. Any cancellation application made later than 9th Nov is not refundable. Moreover, if you need to cancel the remaining service days during the service period, no refund can be made. For example, your reservation is from 1st Mar to 20th Mar. On March 14th, you would like to cancel the service from March 15th to 20th. There will be no service fee refunded from March 15th to 20th.