Cat Sitting Service

CAT SITTING SERVICE IN HONG KONG

Cats love routine. Most domestic cats have never experienced leaving their familiar surroundings. When forced into a new environment, they can become stressed and anxious. Looking for a professional cat sitter to take care of your cats at home while you are away is the best solution for your cats. Our cat sitting service, highly recommended by other cat owners, is designed to meet this need perfectly.

HOW DOES THIS SERVICE WORK?

Our cat sitting service starts with a free initial meeting. This meeting is an opportunity for you, your cat and the cat sitter to get acquainted with each other. Also, this meeting allows you to introduce the care guidelines to the cat sitter, including the care procedures and the location of the cat’s necessities.

On the service date, the cat sitter will visit your home to provide care, playtime, and attention to your cat according to your reserved time to ensure your cat’s routines remain unchanged. A head-to-tail checkup will also be done on every visit to make sure your cat is in a perfect state. If your cat is under medication treatment, we can also help to feed medicine or to do injection for your cat.

Our concern extends beyond just the cat; we care about the cat owners too. During the service, the cat sitter will send you photo and video updates about your cat’s current status. You are also encouraged to set up a camera at home to watch over how your cat is interacting with our cat sitter. If you do not have a camera, we offer rentals. You can therefore focus on your work or enjoy your holiday without worry while your cat is receiving excellent care by our professional cat sitter.

WHY NOT Boarding?

Boarding involves forcibly removing a cat from its familiar home to an unfamiliar place. Cats are independent creatures used to living in their own territory. Yet, the boarding facility may be packed with different types of animals nearby. This can put your cat under huge psychological pressure and even lead to physical sickness because of environmental infectious diseases. Many previous boarding users have reported that their cats refused to eat during the boarding period. Some further mentioned their cats display unusual behaviours and personality changes after a short period of boarding. Real examples include the cat becomes very sensitive to all sounds and suffers from separation anxiety. These reactions are not surprising because, in the eyes of the cats, THEY ARE ABANDONED.

It’s not necessary to go through this tough process. With home cat sitting service, your cat can stay at home and enjoy its daily life without any disruptions.

IS AN AUTOMATIC FEEDER OR YOUR FRIEND A GOOD OPTION?

Some may reply on an automatic feeder or seek help from your friend to “keep your pets alive”. While these may seem like viable solutions, closer scrutiny reveals their limitations. What if the automatic feeder malfunctions? And while friends may help, they are not obligated to provide professional care. Thus, quality is not guaranteed. With our cat care service, your cat will receive reliable and safe pamper.

The following are the services included in every visit. We will do our best to accommodate your request if there is something not written below.

Provide Food & Water
Provide Food & Water
Basic Grooming
Basic Grooming
Play & Accompany
Play & Accompany
Scoop Cat Litter
Scoop Cat Litter
Watering Plants
Watering Plants
Medication Treatment (if needed)
Medication Treatment (if needed)
Take Out The Trash
Take Out The Trash
Pick Up Mail/Newspaper
Pick Up Mail/Newspaper
Daily Updates with Text, Photos & Videos
Daily Updates with Text, Photos & Videos

How we work

  • 1. CONTACT US

    You can contact us through Facebook Messenger, Email, Service Reservation Form, WhatsApp us at 5378 2795. Please tell us your required service period, time duration for every visit and pet information.

  • 2. ARRANGE A SUITABLE CAT SITTER FOR YOU

    Based on the information you provided, we will arrange the most suitable pet sitter for you.

  • 3. MEET & GREET

    A free meeting will be launched between you and the pet sitter at your home prior to the commencement of the service to further communicate the pet’s caring details.

  • 4. CONFIRM THE RESERVATION

    If you are comfortable with the assigned pet sitter, the service will be reserved after you have made full payment.

Service Prices

Initial Meeting

FREE!

30 mins

$210

45 mins

$240

60 mins

$270

75 mins

$300

90 mins

$330

105 mins

$360

120 mins

$390

More than 120 mins

Negotiable

  • The above pricing is up to 2 pets. $25 will be charged for each additional pet.
  • Travel fee could be incurred. The amount could be varied according to your living area.
  • Special pet care requirements, such as feeding medicine and administering injections, will be subject to an additional charge.
  • A free initial meeting will be granted only to customers who purchase 5 or more service visits.

Webcam Renting Service

Our webcam renting service is HK$60 per day. The following showcases its multiple functions:

  • Talk to your pets: A small microphone chip is embedded in the webcam that allows two-way communications between you and your pets so you can interact with your pets at anytime and anywhere.
  • Video sending: If you are busy at the moment and wish to check out your pet’s activities, you can set up a timer to record a video. After recording, it will be sent to your mobile device automatically. Then, you can check it out when you are free.
  • Security: If you are curious of how our pet sitter is interacting with your pets, you are welcome to rent a camera from us for a peace of mind.
  • Flexibility: Once the webcam connects to your home wifi, it can be placed at anywhere with electricity supplies.

FAQS ABOUT CAT SITTING SERVICE

Why should you choose cat sitting service for your cats?

Our cat sitting service fits 99% of cats’ needs. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your cat being infected by other unknown animals, it’s especially true for senior cats and cats with vulnerable immune system. Additionally, cats with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those cats who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

How can I know my cats and home are fine during my absence?

Our cat sitter will send you a detailed report about your cat’s status and what the cat sitter has done on every visit by pictures, videos with word descriptions via WhatsApp or email. You are also encouraged to install a camera at home to watch over your cat from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe and experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will also be performed to make sure the hired person reaches our company required standards. Therefore, all of our cat sitters are safe and experienced. On the other hand, the managers of the company will continue to monitor the cat sitter’s job performance to ensure everything is in line with your requirements.

What time will the cat sitter visit my home and care for my cats?

Cat sitter will arrive at the mutually agreed time slot. For example, if the agreed visiting time is in the morning, cat sitter will arrive your home and provide the care in the morning. However, the actual arrival time may be slightly different subject to factors that beyond the cat sitter’s control such as severe weather or traffic congestion. Cat sitter will keep you updated about the situation and try their best to stick to the original time.

What should I prepare prior to the initial meeting?

The purpose of the initial meeting is for cat sitter to understand more about your caring requirements and get familiar with your cat, at the same time, you can also know more about our cat sitter. The meeting will take place at your home and it usually lasts for 30 mins.

Client is advised to prepare a key and hand it over to the cat sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need cat sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

How do you deal with emergency?

If there is any emergent issue, our cat sitter will contact you immediately and take action based on your instruction. If cat sitter cannot reach you, emergency contact person will be contacted. If our cat sitter cannot contact anyone, cat sitter will make decision on his or her own.

What is the whole process of the cat sitting service?

You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable cat sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our cat sitter before the service starts. During the meeting, you can show cat sitter all the caring details. If you are satisfied with the assigned cat sitter, the final step will require you to make the payment to confirm your reservation.

What are the acceptable payment methods?

We accept cash, bank transfer and cheques.

How does your cancellation policy work?

If you need to cancel the service due to change of plans, you have to notify us at least 10 days in advance. In this case, there will be 80% refund of the service fee. In fairness to other customers waiting for cat sitting service, any cancellation that is made within 10 days before the first reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov. If you apply for the cancellation on or before 9th Nov, you can get a refund of 80% service fee. Any cancellation that is applied later than 9th Nov is not refundable.

Moreover, if you need to cancel the remaining service days during the service period, no refund will be offered. For example, your reservation is from 1st Mar to 20th Mar. On March 14th, you would like to cancel the service from March 15th to 20th. There will be no service fee refund for the period of March 15th to 20th.

Last but not least, before the initial free meeting is held, a HK$200 service deposit will be charged. This HK$200 deposit will be deducted from the service fee as a free meeting if you decide to continue your service reservation after the meeting. Every customer has one chance to change the pet sitter without charge after the meeting. The HK$200 deposit is non-refundable if you choose to cancel your reservation due to private reason.

In case of disputes, we reserve the rights to make the final decision.

Do you have other terms and conditions?

  • Client agrees to pay all pet sitting service fees to Pet Sitting Diary on or before the due date.
  • An administrative fee of HK$50 will be incurred for the below situations:
    1. Client can’t provide the key to the pet sitter in the initial greet & meet session and require the pet sitter to take the key in person on another day.
    2. At the end of the service, the client requires the pet sitter to pass the key on another day instead of the last day of the service.
  • To protect client and pet’s interests, if the assigned pet sitter can’t provide service due to emergency, we will pass the key to another pet sitter after gaining the client’s consent.
  • Pet Sitting Diary is not responsible for wilted, dead or unhealthy plants. Pet Sitting Diary will do their best to abide client’s written instructions as accurate as possible, but no responsibility will be taken by Pet Sitting Diary for any unfavourable result.
  • Pet Sitting Diary is not responsible for damage to the home beyond the control of the pet sitter. This includes but not limited to leaks, electrical issues and acts of nature. In these scenarios, the company will contact the client and then the emergency contact person before making any decision or action on tackling the problem. All repairs and related fees will be paid by the client or fully reimbursed to Pet Sitting Diary within 10 days.
  • To protect the client’s home safety, it is highly recommended to preserve their valuable belongings in a safe place to avoid any accidents. Our pet sitter promises to be as careful as possible when providing services. We suggest the client can also rent a camera from us if needed. In this way, the client can get to know the pet and house situation anytime and anywhere.
  • Client is responsible for ensuring the house environment is safe for their pets. All dangerous materials should be well hidden to avoid contact with pets. Fences or gates should be positioned at suitable places to prevent accidents from happening. Pet Sitting Diary will not be liable for injury, disappearance, death of the pets with unsupervised access to the outdoor due to insufficient house safety measures.
  • Client is responsible for supplying all necessities for taking care of their pets, including a pooper scooper, litter box, food, medicines, collar, and other possible necessities.
  • Client authorizes any purchases necessary to provide a satisfactory pet sitting service. Before making the purchase, Pet Sitting Diary will notice client in advance. Client agrees to pay for items purchased specifically for the needs of the pet sitting service and will reimburse Pet Sitting Diary within 10 days for all purchases made.
  • In case of Typhoon No. 8 or Black Rainstorm signal is raised, our pet sitter cannot guarantee to arrive at the client’s house at the previously agreed-upon time for the sake of their own safety. The pet sitter will arrive earlier or later at the same day to ensure the pets are well cared.
  • In case of any crisis or disaster occur, pet sitter will undoubtedly save your pets, but we cannot guarantee success.
  • Once client pays, it gives the right to Pet Sitting Diary’s pet sitter to enter the client’s home without additional contracts or written documents. The pet sitter will only visit your home during the service period.
  • Pet Sitting Diary reserves the right to terminate the service at any time, if the pet sitter determines that client’s pets put the sitter’s life or health at risk.
  • Pet Sitting Diary agrees to provide the service stated in this agreement in a reliable, professional and trustworthy manner. In consideration of the services as an express condition thereof, the client expressly waives and relinquishes any and all claims against the company and its employees, except those claims are caused by negligence.
  • In case any of client’s pet(s) appears to be sick, injured or suffered from accidents that required to seek veterinary service during the pet sitting service, client gives permission to the pet sitter in charge to bring the pet(s) to the veterinary clinic or veterinarian. The pet sitter will notice you immediately and bring the pet to the designated vet clinic. If we cannot contact you, the pet sitter will make their own judgement according to the situation.
  • Client understands that the pet sitter in charge has done their best to prevent accidents and pet injuries, and such issues may arise no matter how well a pet is cared for. Client agrees that Pet Sitting Diary and the pet sitter have no responsibility for any result caused by the actions and decisions of the veterinary staff about the health or death of the related pet(s). Client agrees to take full responsibility for the payment incurred in the veterinary service, including but not limited to diagnosis, treatment, medical supplies and boarding. Client also agrees to be responsible for all fees incurred during the entire process that include but not limited to transportation, supervision, hiring emergency care provider. These fees need to be reimbursed to Pet Sitting Diary within 10 days of each incident.
  • Client further has the responsibility to notice Pet Sitting Diary and the pet sitter of any signs of injuries or possible illness as soon as the condition appears. Pet Sitting Diary reserves the right to cancel the service at any time if the pets are in an infectious condition or potentially infectious condition.
  • Once client pays, it means that client understood and accepted all the terms and conditions stated above.

MEET OUR PET SITTER FOR FREE!

A 30 mins free meeting is granted. WhatsApp 5378 2795 for more details!

Sam is the best! We were nervous at first to leave our cat alone but we feel so comfortable leaving him now with Sam. Sam takes such good care of our cat and we really appreciate the pictures and updates he sends on each visit. I couldn’t recommend him more.

Kris Desrosiers

Great service from a trustworthy cat sitter! Thank you!

Frankie Fong

Very professional service, highly recommended. They asked all the right questions and even anticipated my needs. My cats loved Angela and I trust they are safe with her.

Mari Marcondes