Pet Sitting Diary provides small animal home care service in Hong Kong.

Apart from dog and cat, we also offer home care service to small animals which include rabbits, hamsters, guinea pigs, birds, chinchillas, reptiles etc. Although they are small in size, they deserve enormous love and superior care.

Small animals are often wary of new things. If they are being boarded in a new place, very often, they will appear to be panic or frightened. In addition, if they cannot adapt to the new environment, they will probably sick. Therefore, having a professional to visit your home and take care of them, they can stay at ease with unchanged routine.

During the service, the pet sitter will provide your little baby with enough food & water, cuddle time, proper housing & sanitation and appropriate temperature as required since we understand that they are extremely sensitive to environmental change. Our pet sitter will perform the caring tasks strictly according to your instructions.

To keep you posted, frequent updates of picture and video will be sent to you by email or WhatsApp so you can know how your pet is doing from time to time. Medication treatment will also be provided if necessary.

The following are the services included in every visit. We will do our best to accommodate your request if there is something not written below.

Provide Food & Water
Basic Grooming
Play & Accompany
Cage Cleaning & Sanitation
Cage Cleaning & Sanitation
Medication Treatment (if needed)
Watering Plants
Take Out The Trash
Pick Up Mail/Newspaper
Daily Updates with Text, Photos & Videos

How we work

  • 1. CONTACT US

    You can contact us through Facebook Messenger, Email, Service Reservation Form, WhatsApp or call us at 5378 2795. Please tell us your required service period, time duration for every visit and pet information.

  • 2. ARRANGE A SUITABLE PET SITTER FOR YOU

    Based on the information you provided, we will arrange the most suitable pet sitter for you.

  • 3. MEET & GREET

    A free meeting will be launched between you and the pet sitter at your home prior to the commencement of the service to further communicate the pet’s caring details.

  • 4. HERE YOU GO

    If you are comfortable with the assigned pet sitter, the service will be reserved after you have signed the service contract and made full payment.

Service Prices

Initial Meeting

FREE!

30 mins

$180

45 mins

$207

60 mins

$230

75 mins

$248

90 mins

$265

105 mins

$280

120 mins

$295

* The above pricing is up to 2 pets. $20 will be charged for each additional pet.

# Travel fee could be incurred. The amount could be varied according to your living area.

Webcam Renting Service

Our webcam renting service is HK$60 per day. The following showcases its multiple functions:

  • Talk to your pets: A small microphone chip is embedded in the webcam that allows two way communications between you and your pets so you can interact with your pets at anytime and anywhere.
  • Video sending: If you are busy at the moment and wish to check out your pet’s activities, you can set up a timer to record a video. After recording, it will be sent to your mobile device automatically. Then, you can check it out when you are free.
  • Security: If you are curious of how our pet sitter is interacting with your pets, you are welcome to rent a camera from us for a peace of mind.
  • Flexibility: Once the webcam connects to your home wifi, it can be placed at anywhere with electricity supplies.

FAQS ABOUT PET SITTING SERVICE

Why should you choose pet sitting service for your pets?

Our pet sitting service fits 99% of household pets’ needs. Researches indicated that pet sitting service can greatly reduce animal’s psychological stress when comparing with boarding because they do not need to be transported to another unfamiliar place and therefore eliminating the feeling of being abandoned or overwhelmed. Furthermore, living at own home can highly reduce the risk of your pets being infected by other unknown animals, it’s especially true for senior pets and pets with vulnerable immune system. Additionally, pets with timid or less accommodating personality is advised to take advantage of home care service. However, we advise that for those pets who are suffering from serious illness e.g. heart attack, which requires constant monitor should opt for vet boarding service.

How can I know my pets and home are fine during my absence?

Our pet sitter will send you a detailed report about your pet’s status and what pet sitter has done on every visit by pictures, videos with word descriptions via WhatsApp or email. You are also encouraged to install a camera at home to watch over your pet from time to time. If you do not have a camera at home, you are welcome to rent it from us.

The strict recruitment & management procedures further ensure the person we employed is safe and experienced. We screen applicants by two rounds of interviews. Before hiring, a background check will also be performed to make sure the hired person reaches our company required standards. Therefore, all of our pet sitters are safe and experienced. On the other hand, the managers of the company will continue to monitor the pet sitter’s job performance to ensure everything is in line with your requirements.

What time will pet sitter visit my home and care for my pets?

Pet sitter will arrive at the mutually agreed time slot. For example, if the agreed visiting time is in the morning, pet sitter will attend your home and provide the care in the morning. However, the actual arrival time may be slightly different subject to factors that beyond the pet sitter’s control such as severe weather or traffic congestion. Pet sitter will keep you updated about the situation and try their best to stick to the original time.

What should I prepare prior to the initial meeting?

The purpose of the initial meeting is for pet sitter to understand more about your caring requirements and get familiar with your pet, at the same time, you can also know more about our pet sitter. The meeting will take place at your home and it usually lasts for 30 mins.

Client is advised to prepare a key and hand it over to the pet sitter in the meeting. We will preserve your key properly and return it to your mailbox on the last day of the service. If you need pet sitter to pick up the key or return the key to you on another day in person, an administrative fee of $50 will be incurred accordingly.

How do you deal with emergency?

If there is any emergent issue, our pet sitter will contact you immediately and take action based on your instruction. If pet sitter cannot reach you, emergency contact person will be contacted. If our pet sitter cannot contact anyone, pet sitter will make decision on his or her own.

What is the whole process of the pet sitting service?

You can contact us through Facebook Messenger, WhatsApp 5378 2795, or send a Reservation Form to us. Once we received your request, we will arrange a suitable pet sitter for you based on your requirements. A free initial meeting will be carried out and you can meet our pet sitter before the service starts. During the meeting, you can show pet sitter all the caring details. If you are satisfied with the assigned pet sitter, the final step will require you to sign up our service contract and make the payment to get your service reserved.

When & how to make payment?

Payment is due according to the due date listed in the service invoice. We accept cash, bank transfer and cheques.

How does your cancellation policy work?

If you need to cancel the service due to change of plans, you should notice us at least 10 days in advance. In this case, there will be 80 % refund of the service fee. In fairness to other clients waiting for pet sitting service, any cancellation makes within 10 days before the reserved service date, there will be no refund. For example, you reserved our service from 20th Nov to 25th Nov. If you apply for the cancellation on or before 9th Nov, you can get 80% service fee refund. Any cancellation application made later than 9th Nov is not refundable. Moreover, if you need to cancel the remaining service days during the service period, no refund can be made. For example, your reservation is from 1st Mar to 20th Mar. On March 14th, you would like to cancel the service from March 15th to 20th. There will be no service fee refunded from March 15th to 20th.

MEET OUR PET SITTER FOR FREE!

A 30 mins free meeting is granted. WhatsApp or call 5378 2795 for more details!

Very professional service! You can leave your pet in their hands when travel without any problem.

Ivy Assouline

One of the best services in town, much recommended!

Daniel Kan

Pet Sitting Diary’s service well done! I can go travel without worries. Thanks for your help! 😀

YC KKK